Communication helps Nestle to find out the aspects which should be improved; hence the concept is extremely beneficial for the business. Direct communication with the customers can also assist the business to identify their needs and demands along with the factors that persuades them the most (Besterfield and et.al., 2011). Communication is the base through which better relationships with the clients can be made and as a result, business can get the opportunity to retain potential customer for longer span. Apart from communication, record keeping is also essential so that each and every transaction made with the customers and suppliers can be protected through suitable database. Through this, top management can also find out the actions employees have taken against queries of customers.
It has been observed that record keeping is essential in quality management because through that Nestle can determine the changes the business has yet taken in entire processes (Elyse, 2006). Communication is vital in quality management process because the process allows all the employees to present their views and suggestions in decision making process which further assists them to uphold the value of business processes. With the help of proper communication, Nestle is able to determine the needs and preferences of customers and according to that better services can be delivered to them. Better communication in the organization enhances motivation level of employees and as a result, the efforts helps them to perform better for sustainable outcomes.
Quality management is the process where in each step should be taken by proper care and for that it is necessary to involve all the employees. Apart from that, the process of record keeping is also vital because that helps Nestle to find out the contribution of employees in better customer service. On the basis of past records, Nestle can easily identify the aspects that should be avoided which failed due to several courses; hence unnecessary things could be avoided from organizations work processes. Record keeping process could assist Nestle to identify the processes that are highly valuable for business. Therefore, as per the process of record keeping, certain changes can be made to quality management process.
