Taking into consideration the bonding of both service users and their practitioner help develop a trust making it easier to communicate with each other. We also gain a better way to approach situations when they arise. We also learn how to be more expressive without having a sense of fear (i.e. telling service users how to shop in order to save money). Have days when you can cook, play music, dressing up days in your national colours are costumes to promotes different culture therefore everyone gets to learn about each other differences and respect them. Also gain the relevant knowledge of the service users back ground to know how to best work with them and give them all the required support they need as an individual, help to promote healthy lifestyles and steer them into the right decision when it is pertaining to their wellbeing.
Finding out about their home life (i.e. Do they live alone? Do they cook for their selves? When sick do, they get help? etc.) so that their individual needs can be met by tailoring a plan to adjust to these types of questions. Always let services user’s decision be carried out and their needs and wants are important to them as a person so should not be passed over. By setting up activities, group discussions, bus trips can help build their self-esteem confidence and inter communication skills. Be aware that when you do this P28 not everyone will want to participate, if that is the case respect each other wishes and decisions as all individuals are different and would therefore like to do different things.
Remember to always address everyone politely and with the right title or status and their preferred name i.e. Miss, Mr, Mrs, Dr etc. Dietary requirements will always be met and adhere to as not everyone eats meat or fish, and some are allergic to dairy, nuts and wheat. Always ask what person’s preferences are as it is their life, therefore they should get to choose what they want to do and when once it’s in their best interest, their point of view let them express themselves and always allow them to make their own decisions as their needs is of most importance and unique in every way. We are all from difference countries, background, culture social class therefore we should learn to accept each other preference whether we agree with them or not. Never judge someone by any of these characteristics.
Regards to promoting rights: When we talk about promoting rights the first thing that arise is an individual as a human being hence, we must think of (The Human Right Act 1998 ;The Equality Act 2010), their needs, opinion, dignity, choices. Treat everyone equally, be respectful of their property, opinion, needs individually and privacy bearing in mind that each service users are unique as an individual therefore requires their own tailored care and planning. Be respectful of each person’s privacy making sure that you ask questions before you do something, allowing them to make their own decision regarding food (what they want to eat or drink) whether they want you to assist them to have a shower or not etc. Listen to what their needs are and adhere to them once its not going to cause harm or injury because they have a right to their own decisions. Be mindful of the things you say or do concerning their life as everyone still has a right to their dignity regardless of their circumstances. Ensured all individuals are treated fairly and given equal opportunity to be granted access to health care, education, able to vote, marry, relationship and other basic needs.
Just to mention a few. Article 10 Freedom of expression Article 2 The right to life Article 5 The right to security and liberty Article 8 The right to respect and private life Article 12 The right to marriage and family Article 3 The right to participate in elections Article 9 Freedom of thoughts, conscience and religion Article 2 States everyone is entitled to be treated fairly and just regardless of their differences and individual needs or individual circumstances. Individual circumstances can come under one of the protected characteristics of The Equality Act 2010 Which are as follows: age, disability, gender reassignment, race, religion, sex, pregnancy/maternity and marriage or civil partnership (only in employment). P30 Regards to Value diversity As a practitioner inclusive valuing of diversity is very important because we live in a world with a variation of people from different ethnicity, culture, age, sexual orientation etc and ones need to be able to know that they are important. Ensured all families regardless of their race/ethnicity, gender, social class etc their life should be valued. Their beliefs should be heard, respected and taken into consideration also act upon once it’s in service users’ best interest.
Practitioners should always consider everyone and their differences therefore the things, places or people that are of great importance to everyone will require a different input or attention. By listening and understanding every individual and putting their needs and ideas into action. Be sure to encourage and be reassuring when needed to help promote healthy living and reduce stress. By getting to know everyone and the things that they valued one can put in place the relevant resources to facilitate or carter to all service users needs and wants as they requested.
Make sure stereotyping is not be an issue in these setting at any given time, everyone should be able to relates and contribute toward the community around them. Any remarks or action or discrimination should be challenged on the basic of the equality act 2010. Ensure that all code of practiced have clauses that support inclusion, equality and diversity always and made aware to all employers. P31 Person-centred Practice Practitioners should let all service users give their opinion regarding their health and wellbeing also inform them of how all decisions are made in their interest which can prolong or enhanced their health. Be very informative towards their care plan hence allowing users the sense of satisfaction that they are not being kept in the dark when it has to do with their life.
Ensuring all users are giving the best care possible by making their care plan especially for them, bearing in mind that no two people with the same problem requires the same treatment or attention as one might be more served than the other. Let them be involved in every aspect of their care as to reassure them that it is their decision, or they have contributed to their care plan. Be sure that when you are doing things talk to their families and give them the opportunity to be involved ensuring that the family bond is still enacted, and they can also give you information about the user’s home life hence allowing practitioner a better understanding of how to handle the service user’s situation. Give service users the information and advice about other professional, set up appointment /referral if the need arise or outreach programme that will help them to do things that will uplift their standard of living. Have a support network system in place, volunteering programs where someone can go to their homes if they are unable to come in due to severe illness. Always remember that the service user’s safety comes first and everything else follows.
Whatever you do regarding service users and their health, wellbeing and safety ensured that it is done within the policies and procedure of the organisation you are representing. P32 Regarding access to service The practitioner provide ways to cross barriers that prevent service users from accessing services they are entitled to but have no way to getting them. This might be because of lack of knowledge or ignorance to the law and their rights. These services can include health care, education, transportation, benefits and other basic needs by putting in place certain polices and procedure or plan that works for the benefit of all involved.
Access to service can vary depending on your individual needs and requirements. Providing ways of facilitating all the necessary requirements to access help with their everyday life hence allowing their life to be enriched and improved your life span. Provide transportation to get you to and from appointments, on call workers in case of emergency, give vital information in regards to accessing the help needed for any government help (housing, child tax credit, universal credit, job seekers allowance, disability allowance, free oysters card, free school meals. i.e. Ways to get an operation one must first be referred by their GP and awaits an appointment from the chosen hospital hence allowing you access to that operation needed to prolong one’s life.
Make available telephone numbers to contact if there is an emergency, where one can go if they are homeless or if someone need help in learning to speak English if English is not their first language or an interpreter will be provided. Information on where they can access free medication and aids if one of their sensory aid is failing. Providing the right access plan for service users can be a bit hard. Every individual service requires a different approach as there services that will require 4 different services at the same time.
Before approaching each service user, be sure that you have all the relevant information and ensure its accuracy before offering any type of access to service as you might be offering the wrong access to the wrong person. Access to service can in turn be deemed as a good thing as it would lessen the accident and emergency patient every day and also lessen the homeless people on the street. P33 Regarding Information and Advice Provide the relevant information and advice through various media and always have information at reception desk. Be sure that all information is inclusive and be respectful of each individual difference.
In the form of booklet, flyers, information cards, appointment cards etc. Ensure that there is the relevant help available like braille writing for the blind, audio for the hearing impaired, have interpreter on site and be sure to ask if one is needed when you are seeing a service user. Have information in varies of languages to accommodate everyone and promote diversity as well as inclusion. Have information on all health services that is being offered and the reason why they are being offered and who is entitled to such services. Offer advice when needed on issues (such as sexual health screening) where they can get it done and why it is important to everyone.
External organisation information and advice should be present on the billboard as well as the reception desk for any service user or their families in the event it is needed. When I speak of external organisation, I am referring to organisation such as Citizen advice, law enforcement, homeless shelter, learning trust, abused victim homes etc. Be mindful when using an interpreter at a doctor’s appointment. As a child should never be used as an informal interpreter (regardless to if they are family or close friend) for anyone as this maybe seen as an inappropriate act and hence seen as a safeguarding issue. P34 Risk Management: Creating a clean and hygienic environment can help to enhance a person’s life tremendously. By ensuring toilets are clean regularly with the right chemicals, tissues are replaced in toilets and sanitary bins are empty regularly be aware that everyone uses the rest room frequently so refill soap dispensers and clean hand basin always.
Make regular check-ups on equipment to know if they are in good use or need servicing hence preventing harm from occurring i.e. getting cut, scraps bruises etc. Also put in place in all facilities they are equipped with the correct infrastructure for all individual needs (mobility access, lift, hand rails, ramp, disabled toilets etc. Be sure to have knowledge of everyone dietary requirements to prevent allergic reaction or someone being serve food that they are not allowed to eat for religious reasons. Sanitising of all areas especially play strict attention to the areas that are always used to prepared food and snacks, before and after food preparation to prevent food poisoning, cross contamination. Check to ensure foods are stored at the right temperature and above floor level Storage of prescriptions should always be placed in a safe place locked away from everyone.
Wash hands before handling any medication and when you are finish. Wash hand after using the toilet, using chemical, medication, changing dressing etc before resuming other duties. Be aware of your surroundings and always having in mind what can be upgrade in order to lower risk management because it cannot be avoided. Have annual checks of gas boilers and electricity in the building. Have a first aid officer, safe guarding officer on site.
