There are three activities that are crucial in an information system that produce information that an organization requires to make informed decisions, control operations, analyze problems and create new products and services. They are input, processing and outputs.
- Inputs: captures or collects raw data from within the organization or from external environment
- Processing: converts the raw input into useful form
- Output: transfers the processed information to the people who will utilize it UPS renders service to an international market and had applied the exact principle as mentioned above they would receive a package from their clients which is an input.
They would intern scan the package into their information system, issue bar coded label attached to the package which contains detailed information about the sender, destination and when the package should arrive. Customers can download their own labels using software provided by UPS.
UPS ensure that the processed package is transferred to the intended recipient ensuring the best customer satisfaction. UPS has also ensured that they implement the transformation model that is a framework which helps leaders understand their organizations and assist with successful redesign. This model encompasses eight key variables ensuring major improvements in customer service, quality, efficiency, cycle time, profitability and satisfaction of employees.
These variables entail:
- Organizations can strive only by maintaining harmony with their external environment.
- Being mindful of the evolving needs and perceptions of customers, understanding changes occurring in technologies, identifying your completion and understanding the legal, social and political climate.
- Many organizations fail because they do not embrace their environment.
Information technology can play a pivotal role in helping managers design, deliver new products and services and redirecting and redesigning the organization. UPS has applied these variables effectively and have shown efficiency in the way they conduct business and are a sought after air and ground package-delivery company in the arena.
