tasks at hand. The collaborative interactions and the information sources of interest are automatically captured and preserved within the context of the task. Notifications from subscription agents update users of relevant changes to information important to themselves and/or the organization. Goal Even though some organizations have successfully developed software that work for their single vertical market, no one has successfully created a reproducible system that others can follow with a reasonable chance of success. The knowledge management packages they use have been limited to use in departmental areas such as the help desk. But the ultimate goal management system developers isn’t to creating a departmental island of success recycling.
It’s giving the companies the capacity to be more effective with the gathering of institutional information and memory the way human beings have the capacity to become more effective and mature every day with the accumulation of thoughts and memories. The goal of knowledge management systems is center on gaining the ability to tap into employee knowledge and to gather data located in numerous databases located throughout the world. The main objective is develop a system that will allow a company to utilize the vast amounts of data collected in order the company stay ahead of competitors. Knowledge management systems are composed of numerous technologies, including decision support tools, data warehousing tools and intranets. SAMPLE PRODUCT WINCITE 5.0 Of the knowledge management systems software in use, Wincite Systems’ Wincite 5.0 is one of the most mature product. Developed over 10 years ago Wincite’s product is designed to manage a shared repository of structured data and deliver it in forms that simplify data analysis.
The package uses a group model allowing users to add notes with new updates or other information. Wincite is designed to manage a shared large collection of structured data and deliver it in forms that easy to analysis and work. Wincite accomplishes this by using a group model, where putting content into the knowledge base is the work of one or a handful of managers, but users can suggest additions. Wincite users can add notes with proposed updates or new information. The manager responsible for maintaining the knowledge can easily see these notes and incorporate all or part of them.
While this model will be sensible for many organizations, the system’s two-tier architecture makes it difficult to break out of the model and create a universal full-client deployment approach. INTRASPECT 1.5 Intraspect Software Inc.’s offers one of the best designs for knowledge-management applications. Intraspect Software’s Intraspect 1.5 is designed for knowledge-management applications. This package develops a group memory by gathering data in maps customized to each end users and communicated through networked files, an intranet or e-mail. The program’s design presumes the majority of the people employing the system are those who will both contribute to the group memory and consume information.
It also assumes that knowledge is based on the information made actionable by having an appropriate context. The system’s peer-to-peer model grants wide authority to contribute and inform. The benefit of this approach are in it’s ability to increase the likelihood that an organization will collect more useful information and the decrease in costs spent on collecting information that doesn’t meet the needs of its users. CHANNELMANAGER 2.0 DataChannel’s ChannelManager 2.0, currently in beta, is a utility suite designed to gather content and data from internal and external sources.
The product utilizes push technology to get the data to the users. Created with the assumption that the traditional executive information system provided too little, too late for too much money, and that overloaded Webmasters couldn’t compete with their existing schedule constrains, DataChannel Inc. designed this tool set around two major ideas. Premise #1 DataChannel’s product presumes that users should not have to be responsible for converting documents to HTML in order to be shared, thus saving lag time.
Premise #2 Secondly it presumes that all files to be shared, internal to the intranet or file system, or external over the Internet, should share a common location description. In this case, each has a URL, even if they’re on the file system. The goal of the ChannelManager 2.0 is not to store information in a central repository for record-keeping or historical use, but to turn available sources into unique channels and distribute information in a timely and efficient manner to users who need it. BackWeb 4.0 BackWeb Technologies’ BackWeb 4.0 main area of strength is its to push channels of information to a wide range of desktop users. In its simplest form BackWeb is a set of tools designed to gather information from any source, Internet news feeds, internal users, the network file system, or customer surveys and broadcast it to the users who need it.
BackWeb uses push channel technology as the mechanism to deliver emergent information in any file format. The goal of the product is to turn available sources into channels and disseminate information on a timely basis to users who need it, as opposed to storing information in a central repository for record keeping. BackWeb incorporates a hierarchical delivery system. User access is controlled by a group of managers and administrators. An administrator gathers channels for specific users or workgroups and creates a prepackaged profile of channels for their use.
After this has been accomplished the administrator publishes these to the target users, creating a program users execute on their local machines, although once installed, changes made to the workgroup by the administrator are automatically reflected in each user’s client software. BackWeb comes with over 500 preconfigured channels including Internet on-line journals and news feeds. CONCLUSION In this age of service driven industries, a companies most vital resource, in addition to their employees, is the information they gather in an effort to do their job and in an effort to make their companies successful. Once a company has located the required information, they need a way to pull it out of various information repositories. Once they have all the information in place, they need to have the ability to figure out how to retrieve all the knowledge and discover relationships among various information they have collected. To get knowledge and not just data, managers need to employ some sort of knowledge management systems technology.
This makes a knowledge management system in invaluable tool for companies wishing to be competitive in this information age. WORK CITED , Knowledge Equals Power, InfoWorld, Vol 19, Issue 46, 17 Nov 97: 116-9 Jeff Angus, Knowledge Management: Great Concept..But What is it, Issue 673, 16 Mar 98: 58 Justin Hibbard, Knowing What We Know, Information Week, Issue 653, 20 Oct 97: 46-9 Computers and Internet Essays.