Review the range of groups and individuals whose communication needs must be addressed in own job role. In my role as Team Leader with Deputising Responsibilities, I have a wide variety of people and organizations with whom I must communicate. On a day to day basis I must meet the communication needs of the service users, with whom I would ordinarily use a relaxed and informal tone and, in some cases, short words and phrases to simplify my language.
At the moment, all of our service users are fully verbal in their communications so no Makaton is required. When dealing with management, CQC, other agencies, professionals and parents or family, I would use a more sophisticated level of language but often find myself simplifying things here as well as there is a very wide range of understanding within this group. In all aspects of language (verbal, written, body, and facial) and with all interactions I need to be very conscious of matters of confidentiality and insure that I do not give out information that is not specifically sanctioned for dissemination to the particular audience in question.
